SamFM Smart Request

SamFM Smart Request streamlines how building users request maintenance and facility services, whether online or offline. Create intervention requests instantly, monitor their progress in real time, and communicate directly with technicians and supervisors—all from a single app.

The app works seamlessly with SamFM's real-time backend, connecting your request to Smart'Sam (the technician app) and Smart Monitoring (the supervisor dashboard). This means your request reaches the right person immediately, and you get live updates as work progresses. No waiting in the dark—you see exactly where your request stands at every stage.

Requesting help is faster than ever. Scan a QR code to identify the location or asset, or enter details manually. The streamlined creation process cuts down on back-and-forth questions, so issues get resolved sooner. Whether you're an employee, tenant, or visitor, you can submit requests anonymously or with your contact details.

The app works both connected and offline. Submit requests when you have connectivity; they sync automatically once the connection returns. This means nothing falls through the cracks, even in areas with patchy signal.

By putting maintenance requests and service availability directly in users' hands, the app improves how quickly problems get fixed and raises the overall quality of your workspace. Technicians spend less time chasing down information, supervisors maintain better oversight, and building users get faster resolutions.

Download SamFM Smart Request today to take control of facility requests anytime, anywhere.